Direct Contact Service Professional (DCSP): Customer Service Certification - ONLINE




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ClassGraphic Earn an internationally recognized customer service credential and strengthen the skills employers value most. Designed for customer service representatives, call center staff, and other direct-contact professionals, this course focuses on effective communication, customer interactions, rapport and relationship building, professionalism, and service excellence. Participants will prepare for and complete the Direct Contact Service Professional (DCSP) certification exam, demonstrating their commitment to delivering exceptional service to both internal and external customers.

Class Details

31 Session(s)
Online 24/7

Location
NA - Online

Instructor
Amy Rice 

 

Notice

Please read:  Please call our office at 775-829-9010 for more information about the class schedule, including upcoming class dates.
Taking an additional certification through EPIC? Call the office to receive a $50 discount on the DCSP tuition.
 

Tuition:  $449.00

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Schedule Information

Date(s) Class Days Times Location Instructor(s)
10/1/2026 - 10/31/2026 Online 24/7 12:00 AM - 12:00 AM N/A - Online Amy Rice 

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