Promote and improve employee effectiveness through establishing a continuous process and using proven coaching methods. Discover how to create a culture of accountability using techniques presented in The Oz Principle and manage staff performance based on each employee's developmental status as discussed in Ken Blanchard's Situational Leadership. Better manage time and compose effective scripts to provide comprehensive and succinct feedback. Learn how to impose corrective action to improve poor performance or behavior and deal with difficult employees. Create solutions by instituting basic coaching concepts.