Improve your relationships with even the most difficult people by learning how to successfully manage challenging conversations. Learn proven strategies and techniques such as developing dialogue skills, self-awareness, responses to resistance and listening skills. These methods will help you break through and better navigate critical moments that often emerge. Explore a framework that helps us understand why some conversations are just so darned hard and why most of us want to avoid them. Leave this class with greater confidence to handle the most daunting dialogues, resolve misunderstandings and create solutions with others.