Master key supervisory skills in a fun, highly interactive environment. Gain a down-to-earth approach to the what, why and how to achieve leadership success. Explore how to support an inclusive culture, build honesty and trust, re-energize your staff through mentoring, delegate with accountability and manage conflict. Discuss the differences between managing and leading, as well as your expectations vs your employer’s expectations of supervision. Take home a proven working toolkit with handouts and items that can be customized for use on your job.